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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Brandon Huff

May 8, 2025

5  out of  5
rating by Brandon Huff
"Absolutely wonderful service, great prices and friendly staff. Every other company wanted 600-900$ down but I walked out today for a small fraction of that price. I highly recommend Chris."
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Remi Loudermilk

May 8, 2025

5  out of  5
rating by Remi Loudermilk
"The auto insurance agent that I spoke with today did wonderful. He went through everything and had a amazing attitude. His name is Austin. Anyone looking for auto insurance or renters/home owners should definitely call him to get a quote."
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P Gi

May 7, 2025

5  out of  5
rating by P Gi
"Great people to work with. Excellent service 👏"
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Ryland Mersino

May 6, 2025

5  out of  5
rating by Ryland Mersino
"Chris made the whole experience extremely easy with the best customer service I’ve seen in a long time. He gave me an amazing quote and I got some really nice auto insurance from it, I was very thankful to have him help me through everything.11/10 customer service and quality support with way cheaper full coverage insurance than I ever imagined."
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mona hernandez

May 6, 2025

5  out of  5
rating by mona hernandez
"Can I leave a billion stars??? This place is soooo phenomenal!!! Saved me a ton of money!!! And Joe??? He’s the best!!! A BIG lifesaver!!! I’m so glad to have my insurance with these guys!!! They rock!!! I’m now bundled!!! Hooray for Chris Gowan Insurance!!! This place is the best!!! Why go anyplace else!!!"
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Christopher VanOrman

May 2, 2025

5  out of  5
rating by Christopher VanOrman
"This is hands down one of the best insurance teams I've ever dealt with. Chris, Randi, Joe and Austin all have been great to me, they all have went above & beyond to help me out and make sure that I'm always taken care of! Thank you for being great humans!"
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Faith Ross

May 1, 2025

5  out of  5
rating by Faith Ross
"I want to give Randi a 5 star review because she 100% deserves it. She has been very kind, helpful and understanding. She has even listened to me having a breakdown and was still kind as can be. LOL THANK YOU Randi for all the help every month and the kindness you have shown me. You deserve a BIG BONUS."
We responded:
"Thank you so much for leaving a 5-Star Google Review for Randi. She does a great job, in my opinion and I am thrilled that you are able to see the kindness she portrays on a day-to-day basis. Please let us know if you ever need anything at all. We appreciate you very much! Chris Gowan"
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Tim Blocker

April 30, 2025

5  out of  5
rating by Tim Blocker
"Chris and his team have been great. The initial switch to him and subsequence claims filed, smooth and easy. I would 100% recommend for all your insurance needs."
We responded:
"Tim- Thank you for taking time to leave us a 5-Star Google Review! We do the best we can to make things as painless as possible. We appreciate you and your family and look forward to seeing you soon. Chris Gowan"
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Shannon Milliken

April 29, 2025

5  out of  5
rating by Shannon Milliken
"Randi is extremely helpful, understanding very knowledgeable and quick to help in any way possible"
We responded:
"Shannon- Thank you for taking the time to leave suck a great review for Randi. She is very good at her job and we a proud to have her here in this office for sure! We are always available if you need anything at all! Thank you! Chris Gowan"
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cameron averill

April 29, 2025

5  out of  5
rating by cameron averill
"Chris is the best! Him and his team are super knowledgeable, helpful, and easy to work with! They helped my parents get lower rates and my brother! I highly recommend them to anyone that wants to get better prices!"
We responded:
"Cameron- Thank you for taking some time to leave a 5-Star review for our office. We do the best that we can to help anyone and everyone if we can. We appreciate you and look forward to seeing you soon. Chris Gowan"
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Jeremy Colpean

April 29, 2025

5  out of  5
rating by Jeremy Colpean
"Chris is the man , never meant such a genuine family man in a really long time. I hope everyone brings business to him specially the way these days are. Thank you Chris from our family."
We responded:
"Jeremy- Thank you so much for such an awesome Review. Helping families is what we love to do! We are here if you ever need us and we appreciate your family. Chris Gowan"
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J

March 29, 2025

5  out of  5
rating by J
"Joe is always very helpful whenever I have any questions. Thanks!!"
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Jim

March 29, 2025

5  out of  5
rating by Jim
"Great agents to deal with. Very happy with Chris and Joe. They handled our claim and took care of us. I high recommend to anyone in need of insurance!"
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Richard Wood

March 29, 2025

5  out of  5
rating by Richard Wood
"Always there when I need him and Always trying to help. I have recommend Chris Gowan and his office to many friends and family members."
We responded:
"Richard- Thank you very much for leaving us a 5-Star Google Review. We truly value you and your family and appreciate you. Hope to see you soon and please let us know if we can be of any assistance. Chris Gowan"
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Jeff gillingham

March 24, 2025

5  out of  5
rating by Jeff gillingham
"Extremely professional and quick to respond to my inquiry."
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Devonte Johnson

March 22, 2025

4  out of  5
rating by Devonte Johnson
"I’ve experienced progressive I’ve experienced other State Farm agencies. None have shown the willingness and understanding that Chris Gowan and his team have shown. In the beginning. There were issues with the bills and switching things over especially health letters Chris Gowan, Randay, Austin and the rest of the team have a great communication returning phone calls sending confirmation emails and making sure my issues and problems are met in a quick and orderly fashion. Still to this day I feel at home here, thank you.."
We responded:
"Thank you for leaving us a 5-Star Google Review. We appreciate you as a customer and more importantly, a human being. Please let us know if you ever need anything at all. Chris Gowan"
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Sandra Wild

March 20, 2025

5  out of  5
rating by Sandra Wild
"Chris Gowan and his crew are awesome. They are always very helpful. The whole office are very nice and friendly and they respond quickly. I would highly recommend them."
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Dear Prudence

February 26, 2025

5  out of  5
rating by Dear Prudence
"Joe H, my agent, worked very hard behind the scenes to get my claim processed properly and the total back to me was higher than I expected. Thank you Joe!"
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Tonya Houck

February 22, 2025

5  out of  5
rating by Tonya Houck
"Chris and his team go above and beyond for their clients! Couldn’t be happier!"
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Madds

February 1, 2025

2  out of  5
rating by Madds
"I’ve had car insurance for 6 years now with several different companies stayed with Esurance for 3 years, just recently switched and not once have I ever had to pay $150 for a sales representatives MISTAKE, 3 months of back pay for some form, but because of the lack of communication, doing their job and everything else on their part I don’t see me staying with this company for more than my 6 month period. I will say customer service aspect of it, is amazing I’ve spoke too Austin, Joe, & Randi the girl everyone has been so kind I’m just mad the job was not done correctly 3 MONTHS AGO and now it’s my fault!!!"
We responded:
"I wanted to let you know that this was brought to my attention today. I am very sorry that this happened and that there was a lack of communication on the paperwork that was somehow completed incorrectly. I understand that this is a big inconvenience and also agree that your sales representative should have sent a text or made a phone call right away when this was realized. This is unacceptable and I will be having a conversation with them to make sure this doesn’t become an issue again in the future. I would like to reach out to you next week and personally apologize as well. I feel we have pretty good customer service like you had mentioned and this is not a common issue. Thank you for bringing this to our attention and hope that you have a great weekend! "
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Rachel Cary

December 4, 2024

1  out of  5
rating by Rachel Cary
"Very poor customer service communication too crass and casual and rude."
We responded:
"We are very sorry if you feel we were being rude by any means when we responded to you. We really would not have known without somebody informing us. We always try to go above and beyond with everything that we do to provide the optimal customer experience. We are truly sorry again that you feel that wasn’t the case. We hope that you and your family have a great holiday and are here if you ever need anything. "
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Bob Houck

December 2, 2024

5  out of  5
rating by Bob Houck
"Outstanding customer service. Answered every question, reviewed everything step by step. Shout out to Austin! I’m grateful I moved over to Gowan State Farm."
We responded:
"Thank you Bob and Tonya for giving us the opportunity to earn your business. We strive to give the best customer service experience possible and show our customers we care about them. Austin is very good at what he does and we are glad he is on our team. Chris "
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MMrwags

September 14, 2024

5  out of  5
rating by MMrwags
"We just recently switched to State Farm, Chris made the process easy and affordable. We were at a loss, when extreme high winds (F1 tornado) blew through the yard and took out our RV. Chris and team assisted us every step of the way. They took over filing the claim, reached out to claim contact leaders and followed up until claim was fully processed. These days it is very rare to find compassionate people that actually care. This Agent and team really do! Chris & Austin thank you for your exceptional service and support during this tough time! Megan & Rob"
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Kiana Harte

September 11, 2024

5  out of  5
rating by Kiana Harte
"Austin Scofield was amazing assisting me with getting coverage on my new car that was actually affordable! Would definitely recommend giving them a call if you don’t want to pay an outrageous amount for auto insurance, especially in Michigan"
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Deana Ebel

August 6, 2024

5  out of  5
rating by Deana Ebel
"I'm grateful for the time that was taken to find me a great deal and making sure all my questions were answered promptly"
We responded:
"Thank you for giving us the opportunity. We try to make sure all questions are answered and that everyone understands their coverages. Thank you for leaving a review. "