Skip to content
Call
Text

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of MMrwags

MMrwags

September 14, 2024

5  out of  5
rating by MMrwags
"We just recently switched to State Farm, Chris made the process easy and affordable. We were at a loss, when extreme high winds (F1 tornado) blew through the yard and took out our RV. Chris and team assisted us every step of the way. They took over filing the claim, reached out to claim contact leaders and followed up until claim was fully processed. These days it is very rare to find compassionate people that actually care. This Agent and team really do! Chris & Austin thank you for your exceptional service and support during this tough time! Megan & Rob"
Profile photo of Kiana Harte

Kiana Harte

September 11, 2024

5  out of  5
rating by Kiana Harte
"Austin Scofield was amazing assisting me with getting coverage on my new car that was actually affordable! Would definitely recommend giving them a call if you don’t want to pay an outrageous amount for auto insurance, especially in Michigan"
Profile photo of Deana Ebel

Deana Ebel

August 6, 2024

5  out of  5
rating by Deana Ebel
"I'm grateful for the time that was taken to find me a great deal and making sure all my questions were answered promptly"
We responded:
"Thank you for giving us the opportunity. We try to make sure all questions are answered and that everyone understands their coverages. Thank you for leaving a review. "
Profile photo of Drop Dee

Drop Dee

July 25, 2024

3  out of  5
rating by Drop Dee
"Chris is seriously the best out!"
We responded:
"Thank you very much for your review. We strive to do our best for everyone that we have the opportunity to speak with. What could we have done to make this review a 5-star experience?"
Profile photo of Alyssa Mills

Alyssa Mills

May 23, 2024

5  out of  5
rating by Alyssa Mills
"Chris is seriously the best out! He is more than helpful he really takes the extra step to make things easier, and has been nothing short of amazing! Thank you ❤️"
We responded:
"Alyssa- thank you for your review. We do the best we can to help and make things as convenient as possible. Thank you for allowing us the opportunity to assist you with your insurance needs. Please stop in when you’re in the area and please let us know if you ever need anything. "
Profile photo of wubboxman67

wubboxman67

May 1, 2024

5  out of  5
rating by wubboxman67
"Super great service. I appreciate the fast response and great deal! 👍"
We responded:
"Thank you very much for leaving us a review and for allowing us the opportunity to earn your business. Please stop in when you’re around and please let us know if you need anything at all. "
Profile photo of mxn vrch

mxn vrch

April 11, 2024

5  out of  5
rating by mxn vrch
"These people here actually care about you and are just so nice. The prices are better than any other company I’ve used."
We responded:
"Thank you so much for leaving us a review and for your trust in us. Please stop in and say hi when you’re around and let us know if you need anything at all. "
Profile photo of Terry Cline

Terry Cline

March 31, 2024

5  out of  5
rating by Terry Cline
"Very professional and they really care about their customers and business. Chris and the gang always go above and beyond and answer any questions that I may have. And a big Thank you for the jersey as well!"
We responded:
"Terry - that jersey looks great on you. Thank you for leaving us a review and for your continued business. Please stop in and say hi and let us know if you need anything at all. "
Profile photo of mick tatty

mick tatty

March 22, 2024

5  out of  5
rating by mick tatty
"Excellent , got us homeowners the same day and gave us every option to change the coverages , very courteous and helpful"
We responded:
"Thank you for leaving us a review. We value your business and appreciate the opportunity to earn your business. Please stop in and say hi and let us know if you need anything at all. "
Profile photo of ptpjr17

ptpjr17

February 14, 2024

5  out of  5
rating by ptpjr17
"We’ve been with this company for over a decade. Best prices and the most friendly, reliable, and honest group of people I’ve ever worked with. We recently had to file claims for both auto and home due to last years hail storm, and I can’t think of anybody who would have handled it better! Randi is the most helpful, a perfect example of a great employee, and you couldn’t ask for better customer service!! Great job"
We responded:
"Thank you so much for your review. I couldn’t agree more about Randi- she is great! Thank you for giving us the opportunity to assist you with any insurance needs and please stop in and say hi when you’re in town. Thank you again and please let us know if we can be of any other assistance. "
Profile photo of Katie Ethington

Katie Ethington

February 1, 2024

5  out of  5
rating by Katie Ethington
"We recently switched to State Farm and are extremely satisfied. Chris Gowan is amazing and so helpful! He is an asset to State Farm! Our basement recently flooded, the office was closed and when I reached out to Chris he was able to find us plumber that was able to get to us the same day! He went above and beyond to help us, Thank you!!"
We responded:
"Thank you for your review Katie. We value your business and thank you for the opportunity to help with and and all of your insurance needs. Please stop in and say hi and let us know if you need anything at all. "
Profile photo of Bernadette Mack

Bernadette Mack

December 4, 2023

1  out of  5
rating by Bernadette Mack
"I was disappointed in State Farm. My rate was extremely high when I purchased a new vehicle. Still waiting on my refund. Which will Not be the full amount. It’s December I cancelled my policy in November."
We responded:
"Good afternoon Bernadette- I too am disappointed that you left our company because of the increasing price. Please know that we tried to assist with your rates but with the economic climate the way it is right now, we couldn’t get it any lower. That truly does sadden me. Also- we submitted for the cancellation the day you made your request. Unfortunately, even when we submit into the system- it still goes to underwriting for the changes to get completed. The cancellation does get backdated to the date we submitted it- unfortunately in your case you cancelled one day into your billing period causing only one day of premium to be refunded. I am sorry that you left a review on our office based on something out of our control. We truly valued your business and thank you for the opportunity. "
Profile photo of Caprice Bissonnette

Caprice Bissonnette

November 1, 2023

5  out of  5
rating by Caprice Bissonnette
"I spoke with Justin. But overall, I'm happy with the folks in this office."
We responded:
"Thank you for leaving a 5 star Google review for our office. We appreciate you and are here if you ever need anything. Chris "
Profile photo of Kelley Genovese

Kelley Genovese

October 7, 2023

5  out of  5
rating by Kelley Genovese
"My mom and I have insurance through this insurance agency and we are so lucky to have these guys on our side. If we ever have a change or anything, these guys are on it. Austin is awesome, he helped us and explained to us everything we needed to know about how to go about getting help for the damage we received during the hail explosion lol and made it so easy for us. We thank you guys from the bottom of our heart. We will always recommend you guys no matter what. You are super stars in our eyes."
We responded:
"Thank you so much for your business and being our customer. We appreciate you guys so much and we will always do our best to provide you the best customer experience possible. Austin is a tremendous asset to our office and are happy he took excellent care of you. Please refer anyone you know to our office so we can give them the same experiences. Chris "
Profile photo of Angel Cheney

Angel Cheney

August 8, 2023

5  out of  5
rating by Angel Cheney
"The office is super homey and welcoming. All of the staff is SUPER kind and are willing to do whatever they need to do within their means to support their clients! I am so so glad I switched my AAA to this agent. I haven't been disappointed!"
We responded:
"Thank you so much for leaving us a 5 start review. We are so happy that you had a pleasant experience and we have a homey vibe. We are always here for you and please refer everyone you know to our office so we can provide them the same experience. Chris "
Profile photo of keagan mcqueen

keagan mcqueen

August 4, 2023

5  out of  5
rating by keagan mcqueen
"Josef is always great to talk with and timely with his work!"
We responded:
"Keagan- thank you for leaving a review. Joe is very efficient and great at what he does. He is always up for some talking too. Please stop in when you’re around and say hi. Thank you again and please let us know if you need anything at all. "
Profile photo of Brianna Rider

Brianna Rider

July 13, 2023

5  out of  5
rating by Brianna Rider
"Great company! They are very helpful with everything and we’re the only ones to offer me the best price for my vehicle! Very nice people that work there forever will recommend them to everyone!"
We responded:
"Thank you so much for your review. Thank you for the opportunity to earn your business and trust us as your insurance agency. Customer service is very important to us and we are happy that you are happy. Chris "
Profile photo of Rey Gatica

Rey Gatica

July 13, 2023

5  out of  5
rating by Rey Gatica
"Chris and Austin is great! Will forever recommend them to anybody! They got perfect prices and they do their very best to help you with what you need/want. Great people!"
We responded:
"Rey- Thank you so much for the review. Austin does a great job overall and we are happy to provide the best customer experience that we can. Thank you for letting us earn your trust and business as your insurance agency and for letting others know. Chris "
Profile photo of Gail Rose

Gail Rose

June 22, 2023

5  out of  5
rating by Gail Rose
"I was swapped to Chris's office and have worked with Joe since day one. I had to make a big claim through this office and Joe has been very helpful through the whole thing. Every time I've called in with a question Joe is ready to help and is always cheerful. Come to him with any of your insurance needs."
Profile photo of Mindy Wells

Mindy Wells

May 19, 2023

5  out of  5
rating by Mindy Wells
"Everyone in this office is great! We switched over to them after our long time agent retired. From day one they have taken great care of us. We have a lot of things insured and every time I call Joe has been extremely helpful! Highly recommended them!"
We responded:
"Thank you so much Mindy! We appreciate you guys so much and Joe tries to do his best every time. If you know anybody that needs any help with their insurance needs or wants to save some money- we are happy to see what we can do to help. Thank you for the great review and for your continued business! "
Profile photo of antoine Richardson

antoine Richardson

April 6, 2023

5  out of  5
rating by antoine Richardson
"Cassidy was excellent Love state farm Been my agent for years"
Profile photo of The Real Sauce Media Llc

The Real Sauce Media Llc

April 5, 2023

5  out of  5
rating by The Real Sauce Media Llc
"I recently had the pleasure of working with Cassidy for my auto insurance needs and I couldn't be happier with the service she provided. Cassidy was incredibly helpful, knowledgeable and patient, answering all of my questions and concerns in a timely manner. She made the process easy and stress-free, and I left feeling confident in my coverage. I highly recommend Cassidy to anyone in need of an auto insurance agent. Thank you, Cassidy, for your excellent service!"
Profile photo of Jessica Hewitt

Jessica Hewitt

April 4, 2023

5  out of  5
rating by Jessica Hewitt
"We got our life insurance through Cassidy Thompson. She is very knowledgeable and easily explained the things I didn't understand. Best life insurance agent I've ever had."
Profile photo of Kayle Amon

Kayle Amon

April 4, 2023

5  out of  5
rating by Kayle Amon
"Great experience with Cassidy got me what I need!!"
We responded:
"Thank you so much for giving us the opportunity to earn your business Kayle. I am thrilled that Cassidy took care of your needs and we are always here for you and our community. "
Profile photo of n a

n a

February 7, 2023

5  out of  5
rating by n a
"I'm a former State Farm producer. I chose Chris as my local agent when I moved back to Michigan recently. I didn't know anything about him, but he has great reviews, and rightfully so. His staff is engaged and helpful. He has a fresh attitude and seems to really take care of his clients."
We responded:
"Thank you so much for the positive review and the chance to earn your business. I may be a little biased but I feel that I have the best team members and best customers. We would love to help anyone else you may know feel the same way. Thanks again!"